The current trend in corporate organizations aside financial packages that helps to improve the general well-being of establishments is the introduction of psychological welfare which assists in increasing the productivity and mental stability of employees.
Following the trend of events that started occurring at the Call centre unit of your institution, the operation staffs have been going through a lot of unpleasant situations which could be attributed to their experiences on the job. This is presently affecting their productivity.
These experiences make employees to feel unhappy, withdrawn and having difficulties coping with other areas of their lives. In such situation, some staffs or individuals have the emotional stability to deal with these issues while other individuals lacks the skill but require an expert to help build their coping strategies.
Lots of issues came up recently which the management was able to identify with various complaints of emotional disturbances by these individuals.
This occurrence has put most of these employees in situation which they had not foreseen before recruitment. Therefore some of them had started manifesting certain unpleasant conditions such as trauma, existential fears, anxieties, worries, depression, constant pain in the ear and flashbacks.
Presently, this observable signs of psychological problems identified in some of these employees are based on their experiences on the field of work. These issues might lead to major psychological problems if not dealt with from inception.